Q: Is my order confirmed?
You will receive an email and an SMS on the order confirmation. Please contact our helpdesk at firstname.lastname@example.org if you have any concerns.
Q: When will you ship my order?
We normally ship all orders within 2 business days. Final delivery time will vary based on location.
Q: When will my order get delivered?
Transit and delivery time may vary depending on your location and the ordered items. You can also check if your Pincode is serviceable on the product page itself.
Q: How much do you charge for delivery?
We offer free shipping on all orders across India.
Q: How can I track my order?
An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. You can also track your order by following the instructions given in the Order Dispatched email.
If you are having trouble reading the emails or if you haven't received updates, please get in touch with our Helpdesk at email@example.com.
Q: How do I place Bulk Orders?
You can place bulk orders by clicking the ‘Enquire Now’ button under For Bulk Orders on the page of your desired product or by contacting us via firstname.lastname@example.org.
Q: Can I have my order gift-wrapped?
Sorry, currently we do not offer gift-wrapping options.
Q: I have received a damaged product, what should I do?
In the case of damaged/missing product(s), raise a return/replacement request through My Account within 2 days from the date of delivery.
RETURNS & EXCHANGE
Q: How do I cancel an order?
You can cancel an order that has not yet been shipped, from the Order History section of our website, or you can send a request to email@example.com.
Q: What is your return policy?
You can return products up to 7 days from the date of delivery from the My Orders section of our website. The returned product should be in its original packaging and in the same condition as received. Read the ‘Returns and Refund Policy’ for more details.
Q: Do you arrange for reverse pickups?
After reviewing your cancellation/return request, we will send our courier partner to pick up the product(s) delivered to you.
In case our reverse pick up service is not available in your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges into the account/wallet from where the payment is made. In the case of COD, you are requested to provide your account details for the refund transfer.
Q: Where do I mail the returns?
In a case where we require you to ship the product(s), the required details will be provided to you over email. However, do remember to mention your order number and contact number.
Q: When will I receive a replacement?
After your product(s) is received, we will verify it against the claim. Please note that replacement will depend upon the stock availability and the replaced product(s) will be shipped after the original item has been received in the warehouse, subject to the following conditions:
- The item(s) should be unused.
- The packaging should not be damaged and should have the original tags and contents in place.
- Any returned item received by us that does not meet the above-mentioned conditions will not be accepted. No amount will be reimbursed in this case.
Q: Can I get my product requested for returns to be picked up from a different address from the existing delivery address?
No. The pickup address will have to be the one on which the product(s) was/were delivered.
Q: What is your refund policy?
Prepaid orders will be refunded to the original source of payment. COD orders will be refunded to the account details submitted while requesting refund.
If you have questions that were not answered in our FAQs, you can write to us at firstname.lastname@example.org